FAQS
My order was marked as delivered, but it’s not here! What do I do?
If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery.
Additionally, packages may be prematurely marked as delivered. We suggest waiting several business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us and we will find a solution!
Please be aware, lost packages must be reported within a few days of the marked delivery date.
Returns / Exchanges
Are shipping fees covered for returns?
All shipping fees for returns are completely covered! When you initiate a return through our returns platform, you will receive a pre-paid shipping label.
What is your exchange policy?
At this time, we do not offer exchanges. The best way to move forward is to initiate a return for your original items and repurchase the items you would like in a new order! You can click here to initiate a return. Please note, we are not able to process returns for items listed as Final Sale.
If you placed an order with a promotion applied or you are returning and repurchasing an item from a Bundle, we will gladly match the price of the item in your original order. All you need to do is place your new order and send us an email with the new order number included.
If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery.
Additionally, packages may be prematurely marked as delivered. We suggest waiting several business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us and we will find a solution!
Please be aware, lost packages must be reported within a few days of the marked delivery date.
Returns / Exchanges
Are shipping fees covered for returns?
All shipping fees for returns are completely covered! When you initiate a return through our returns platform, you will receive a pre-paid shipping label.
What is your exchange policy?
At this time, we do not offer exchanges. The best way to move forward is to initiate a return for your original items and repurchase the items you would like in a new order! You can click here to initiate a return. Please note, we are not able to process returns for items listed as Final Sale.
If you placed an order with a promotion applied or you are returning and repurchasing an item from a Bundle, we will gladly match the price of the item in your original order. All you need to do is place your new order and send us an email with the new order number included.